Privacy Policy – kiss98 Online Casino

1. Introduction

This Privacy Policy ("Policy") is issued by kiss98 ("kiss98", "we", "us", "our") and applies to all personal data collected through the kiss98 website at kiss98.co and all associated services, features, and products offered through the Platform (collectively, the "Platform").

kiss98 takes the privacy of its players seriously. This Policy explains in clear terms what personal data we collect, the purposes for which we use it, who we share it with, and the rights you hold in respect of your personal data. We encourage all players — whether based in Kuala Lumpur, Penang, Johor Bahru, or elsewhere — to read this Policy carefully before registering or using the Platform.

By accessing kiss98 or completing the account registration process, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform.

2. Data Controller

kiss98 is the data controller responsible for personal data collected and processed through the Platform. As data controller, kiss98 determines the purposes and means by which your personal data is processed.

For all privacy-related enquiries, requests, or complaints, players may contact our dedicated data privacy team at: [email protected]

3. Data We Collect

kiss98 collects personal data in the following categories, depending on how you interact with the Platform:

We do not collect any special categories of sensitive personal data (such as health information, racial or ethnic origin, or religious beliefs) unless explicitly required by law or responsible gaming obligations.

4. How We Use Your Data

kiss98 uses the personal data we collect for the following purposes:

• Account management — to create, administer, and maintain your kiss98 player account;
• Identity verification — to verify your identity and age (21+ minimum requirement) in compliance with applicable regulations and to prevent fraud;
• Payment processing — to process deposits, withdrawals, and associated financial transactions in MYR;
• Service delivery — to provide access to casino games, sportsbook markets, crash games, and all other Platform features;
• Customer support — to respond to enquiries, resolve disputes, and provide technical assistance;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct;
• Responsible gaming — to monitor gaming patterns, administer self-exclusion requests, and enforce deposit and loss limits;
• Legal compliance — to fulfil obligations under applicable laws, including anti-money laundering (AML) and know-your-customer (KYC) requirements;
• Platform improvement — to analyse usage patterns and improve the performance, design, and features of kiss98;
• Marketing — to send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required for fraud detection or regulatory compliance purposes.

5. Legal Basis for Processing

kiss98 processes personal data only where a valid legal basis exists. The applicable bases are:

• Contractual necessity — processing required to perform our contract with you, including account management and payment processing;
• Legal obligation — processing required to comply with applicable laws, such as AML, KYC, and age verification requirements;
• Legitimate interests — processing for fraud prevention, security monitoring, and platform improvement, where these interests do not override your rights and freedoms;
• Consent — processing for direct marketing communications, where you have provided explicit opt-in consent that can be withdrawn at any time.

6. Data Sharing and Disclosure

6.1 kiss98 does not sell, rent, or trade your personal data to third parties for their own commercial purposes.

6.2 We may share your personal data with the following categories of third parties, strictly as necessary:

• Payment processors — banks, e-wallet providers (including Touch n Go and Boost), and FPX operators engaged to process financial transactions;
• Identity verification providers — third-party KYC and age verification services;
• Game providers — licensed game software studios whose titles are hosted on kiss98, where game logs are required for fair play verification;
• IT and hosting service providers — data centre, cloud infrastructure, and security monitoring providers operating under contractual data protection obligations;
• Legal and regulatory authorities — where required by law, court order, or regulatory obligation.

6.3 All third parties with whom kiss98 shares personal data are required to process such data in accordance with applicable data protection standards and only for the specified, lawful purposes described above.

7. Data Retention

7.1 kiss98 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the satisfaction of legal, regulatory, and accounting requirements.

7.2 In general terms, player account data is retained for a period of at least five (5) years following account closure or the last transaction, in accordance with applicable AML and financial recordkeeping requirements. Specific retention periods vary by data category and applicable law.

7.3 Where personal data is no longer required and retention is not mandated by law, kiss98 will securely delete or anonymise that data.

8. Cookies and Tracking Technologies

8.1 kiss98 uses cookies and similar tracking technologies on the Platform. Cookies are small data files placed on your device that help us deliver a functional and personalised experience.

8.2 The categories of cookies used by kiss98 are:

• Strictly necessary cookies — essential for Platform operation, including session management and security. These cannot be disabled.
• Functional cookies — remember your preferences, such as language settings and login state.
• Analytics cookies — collect anonymised data about how players use the Platform, helping us identify areas for improvement.
• Marketing cookies — used only where you have consented, to deliver relevant promotional content.

8.3 You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. For full details on the cookies we use, please contact [email protected].

9. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by kiss98:

• Right of access — to request a copy of the personal data we hold about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, where no overriding legal basis exists for continued processing;
• Right to restrict processing — to request that we limit the processing of your data in certain circumstances;
• Right to data portability — to receive your personal data in a structured, machine-readable format where technically feasible;
• Right to object — to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent — to withdraw any previously given consent for processing, without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate requests within a reasonable timeframe. Note that some rights may be subject to limitations where legal retention obligations apply.

10. Children's Privacy

10.1 kiss98 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21.

10.2 If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on kiss98, please contact us immediately at [email protected].

11. International Data Transfers

11.1 Some of the third-party service providers engaged by kiss98 may be located in countries outside Malaysia. Where personal data is transferred internationally, kiss98 ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent mechanisms — to protect your data to a standard equivalent to that required under applicable Malaysian data protection law.

12. Security Measures

12.1 kiss98 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to, 256-bit SSL/TLS encryption for data in transit, access controls and role-based permissions for internal data access, regular security audits and penetration testing, and encrypted storage for sensitive financial and identity data.

12.2 While kiss98 takes reasonable precautions, no method of electronic transmission or storage is 100% secure. Players are encouraged to maintain strong, unique passwords for their kiss98 accounts and to contact us immediately if they suspect any unauthorised activity.

13. Updates to This Policy

13.1 kiss98 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable law. Material changes will be notified to registered players via email or a prominent notice on the Platform prior to taking effect.

13.2 The date of the most recent update is displayed at the top of this Policy. We encourage you to review this page periodically.

14. Contact Us

For all privacy-related queries, data subject access requests, complaints, or to exercise any of your rights under this Policy, please contact kiss98 at:

Email: [email protected]
Response Hours: 24 hours a day, 7 days a week

This Privacy Policy was last updated on 12 June 2026 and applies to all personal data collected by kiss98 through the Platform. Continued use of kiss98 constitutes your acknowledgement of this Policy.